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Delivery & Shipping Policy

This Delivery and Shipping policy (“Policy”) explains how Inswit Software Pvt Ltd. or any of its affiliates or subsidiaries. (“We”, “Us”, “Our”) Processes Personal Data of an identified or identifiable natural person who (i) is a visitor or User of Our Website(s); (ii) is a Subscriber or User (defined below); and/or (iii) any other individual from whom We collect Personal Data as a Controller (“You”, “Your”, “Yours”).

Scope

This Policy describes how Inswit delivers access to its software-as-a-service (SaaS) products, add-ons, and related professional services. Inswit does not ship physical goods unless expressly agreed in a separate written order form.

Digital Delivery Only

  • Primary delivery method: Secure, cloud-hosted access via web and/or APIs.

  • No physical shipments: User accounts, licenses, and entitlements are provisioned digitally.

  • Regional availability: Services may be hosted in specific regions; availability can vary by product or plan.

Provisioning Timeline

  • Self-serve plans (card checkout): Access is typically provisioned immediately after successful payment and email verification.

  • Invoice/PO-based orders: Access is provisioned within 1–3 business days of a countersigned order form or purchase order (and, if applicable, receipt of initial payment).

  • Enterprise & SSO/SAML setups: Allow 3–10 business days for configuration after required technical details are received.

  • Professional services (optional): Project kickoff and delivery milestones are scheduled separately and documented in a Statement of Work (SOW).

Order Confirmation & Account Setup

  • Confirmation: We send an order confirmation to your billing and admin contacts, including plan, term, seats, and start date.

  • Admin activation: The named Admin receives an activation link to set up the workspace/tenant, invite users, and configure security.

  • Access details: Documentation links and API credentials (where applicable) are provided through the admin console or secure email.

Changes, Upgrades & Add-Ons

  • Seat or plan changes: Additional seats, modules, or usage limits are delivered digitally and become available once payment is processed or the order form is signed.

  • Proration: Unless stated otherwise in your agreement, charges for mid-term upgrades are prorated to the current term end date.

Trials & Sandboxes

  • Trial delivery: Trial access is provisioned digitally upon signup. At trial end, continued access requires a paid subscription.

  • Sandbox environments (if included): Provisioned within 1–5 business days after request and subject to plan eligibility.

Shipping Exceptions (Hardware/Printed Materials)

Inswit does not provide hardware. If any physical materials are expressly agreed in writing (e.g., printed training kits), shipping terms (carrier, costs, delivery timeframe, customs, and risk of loss) will be specified in that agreement and will be FOB shipping point unless otherwise stated.

Delivery Issues & Support

  • Access issues: If you do not receive activation details within the stated timelines, contact support@twixor.com with your order reference.

  • Service interruptions: Platform uptime and response targets are governed by the applicable SLA (if included in your plan).

  • Data residency concerns: Contact us prior to purchase if you require specific data-hosting regions.

Invoicing, Taxes & Payment

  • Invoices & receipts: Sent electronically to the billing contact provided.

  • Taxes: Prices may be exclusive of applicable taxes, which are added based on your billing address and tax profile.

  • Non-payment: Failure to pay may delay provisioning or result in suspension per the Master Subscription Agreement (MSA).

Export Controls & Sanctions

Delivery of services is subject to applicable export control and sanctions laws. We may be unable to provision access in restricted jurisdictions or to restricted parties.

Ownership & Risk of Loss

For digital services, there is no transfer of title. Risk of loss is not applicable. For any exceptional physical items (if agreed), risk transfers upon carrier handoff per the shipping terms in the applicable order.

Customer Responsibilities

  • Provide accurate admin/billing contacts, domain(s), and technical information needed for provisioning.

  • Complete domain verification, SSO configuration, IP allowlisting, or other security requirements in a timely manner.

  • Maintain current contact details to receive critical delivery and account notices.

Cancellations & Refunds

Provisioning occurs shortly after order acceptance; cancellations and any refunds (if permitted) are governed by your MSA, Order Form, and our Refund/Cancellation Policy (if published). Contact finance@twixor.com for assistance.

Policy Updates

We may update this Policy to reflect operational or legal changes. The “Last updated” date indicates the effective date. Material changes will be communicated to the admin contact or posted on inswit.com.

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